Terms and Conditions

A1 Heathrow Cars specializes in providing a professional chauffeur driven Minicab service in heathrow for your business or pleasure.

A1 Express Cars Ltd (License number 8471)Consumer Standard Terms of Passenger (Transportation) Service

We are A1 Express Cars Limited, a company registered in England and Wales (registration number: 8586019 whose registered address is 36 Northfield Road, Hounslow, Middlesex,  TW5 9JF, London, UK. 

We provide Passenger Services as a licensed operator as set out in these Terms (collectively the “Services”). When you book a Passenger Service these consumer standard terms and conditions together with all annexes, appendices, and the price lists referred to herein apply to your use, and the Passenger’s use, of the Serv

A1 Express Cars Ltd (License number 8471)Consumer Standard Terms of Passenger (Transportation) Service

We are A1 Express Cars Limited, a company registered in England and Wales (registration number: 8586019 whose registered address is 36 Northfield Road, Hounslow, Middlesex,  TW5 9JF, London, UK. 

We provide Passenger Services as a licensed operator as set out in these Terms (collectively the “Services”). When you book a Passenger Service these consumer standard terms and conditions together with all annexes, appendices, and the price lists referred to herein apply to your use, and the Passenger’s use, of the Services (the “Terms”). 

Lastly, these Terms (including pricing) are regularly updated, and we amend them often. Hence, please ensure to check these Terms before making a Booking, as the latest set of Terms will apply to your Booking.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Explanation of Terms

Booking – A booking for the Driver or Fulfilment Partner to provide Passenger Services made using the booking channel. 

 

Additionally, it is the contractual agreement for the provisions of a Private Hire Service in accordance with these terms and conditions.

Contact Details – It is the contact number of the passenger that is travelling in the private hire vehicle or the individual who is booking the journey. 

Booking Confirmation – It is a confirmation of every detail of your booking sent to you either via email or text message. 

Also, it is the act of agreeing that the details provided are correct. Additionally, that the customer has agreed to proceed with the booking. 

Company – It is the company is a Transport for London Hire Operator – A1 Express Cars Ltd,  company registration number 8586019, TFL registered licensed number 8471 , registered operating centre: 36 Northfield Road, Hounslow, TW5 9JF, Middlesex, London, UK.

Booking Channel – How the booking was created for the passenger e.g., phone, email, or directly via the company’s webpage. 

Booker – It is the individual or people who have confirmed the details of a booking. 

Airport Booking –  A passenger booking made to or from one of the following airports – London Heathrow, Gatwick, London City, London Luton, and any other UK Airports.

Additional Charges – means any and all charges other than the Charges payable by you in relation to a Passenger Services Booking as set out in these terms and conditions. A list of additional charges can be found in annex one and section four of these terms. 

Charges – The charges payable by you for a Booking, as communicated to you when the Booking is made (verbally or in written) and excluding the Additional Charges.

Final Price –  This is  the price of the Passenger Service provided once any additions or surcharges have been added on to the quotation. Specifically, it is based on added (new) information that was not given at the time the booking was confirmed.

 

Lastly, it is important to note that the final price can change even after the completion of the job.

Driver – It is the licensed private hire driver who is driving the vehicle. 

Quotation  -  It is the value of the Booking to be paid to the Company. This is based on the information given at the time of creating the booking. 

 

The Quotation can be different from the Final Price if the circumstances of the booking are changed thereafter. E.g., additional(multiple) drop off during the journey/airport car park charges…

 

 

 

 

Drivers contact and vehicle details – Once a booking has been confirmed and closer to the pickup date the passenger or  the booker will be provided with the drivers contact and vehicle information either via text or email. 

 

It includes the following information:

Drivers name, photo, contact number, vehicle make,     vehicle registration number, vehicle colour, Badge Number, and our company landline number.

 

 

 

 

Vehicle – It is approved by TFL and licensed b Private Hire Vehicle. This is for the purposes of fulfilling/completing a booking. 

Pickup Address - It is the location (address)  that a passenger requires the driver to pick them up from.

Destination Address (Drop Off) - The location where the passenger would like to end the service. 

Pickup Date –  The date that a passenger requires the private hire licensed driver and vehicle to pick them up.

Passenger Services - The transportation of a Passenger (together with luggage’s if applicable) by a TFL London approved and licensed Private Hire Vehicle. Specifically,  from the Collection Address to the Destination Address.

Pickup Time – The time  that a passenger requires the   passenger requires the private pick them up.

Pre- Booked Bookings -  A Confirmed Booking with a Pickup Date and Pick Up Time set for a date in the near future, However, it is subjected to availability.

Passenger – The individual or people that are travelling inside the private hire vehicle to complete the booking. 

Flight Number - The identifying number of a timetabled journey by an aircraft.

No Show – A situation where the passenger has failed to turn up for and use their confirmed booking.  

Airport Inclusive Waiting  Charge – In the event that you exceed the inclusive waiting period, you will be liable for additional waiting charges alongside the confirmed journey fare.  

For passengers arriving on a domestic flight, you will be charged a waiting fee from the 16th minute and for those on an international flight it will be from the 31st minute.

Airport Inclusive Waiting Time – Passengers arriving on a  domestic flight are entitled to a 15-minute waiting (grace) period. 

 

Additionally, for passengers arriving on an international flight the grace period is 30 minutes. 

Inclusive waiting time – All customers have a 15-minute inclusive waiting time for Passenger Services Booking. Additionally, it also stands for Passenger Service Booking performed by a Fulfilment Partner. 

Airport Drop Off Charges – A fee or charge applicable for  dropping a passenger off at a specific destination. E.g., Heathrow Terminal Drop off Fare £5.00.

Fulfilment Partner – A carefully selected third party private hire.

Return Journey means Passenger Services in which a Private Hire Licensed     Driver collects a Passenger from a pickup Address and drops a Passenger at a Destination Address which may or may not be the same as the Collection Address, via any other stops specified by the Passenger.

 

1.   THE SERVICES

1.1 In order to use our Passenger Services, you must be at least 18 years of age.

1.2 When creating a booking using any of our Booking Channels (website, email, or via phone) we will require you to share particular personal information. For example, your email address, full name, telephone/mobile number, address, and at least one payment method that is supported by us. 

If you are wishing to pay for the Passenger Service (booking) with a bankcard our payment method requires you to provide the long number of your card alongside the expiry date. 

1.3 Upon successful creation of a Passenger Services booking you will receive a written booking confirmation either via email or text message confirming every detail of it and the journey fare. 

1.4 You can make a booking for Saloon Car, Estate Car, People Carrier, an Eight-Seater, or an Executive Car via the Booking Channels (Website, email, or phone). The charges shall be quoted at the time of making the Booking. 

1.5 Where there are specific requirements such as an accessible vehicle (wheelchair users), A1 Express Cars Ltd will ensure to provide a Private Hire Vehicle where one is available. However, we do require in writing brief information about the specific requirements needed via email at A1heathrowcars88@gmail.com.  It is in order for us to fulfil the  Passenger Service Booking and offer you or any of the passengers the right (accessible/designated wheelchair) vehicle.

1.6 Furthermore, as part of the Equality Act 2010 (Section 164A) our Private Hire Vehicle Drivers will provide mobility assistance. E.g., assisting the passenger to get in/out of the vehicle, load the passengers luggage, wheelchair, or the mobility aids in or out of the vehicle without making or proposing any additional charges. 

1.7 A Booking constitutes an offer by you to purchase a Passenger Services in accordance with these Terms. A Booking will only be considered to be accepted by us when we issue a written confirmation of the Booking via text message, email, or on commencement of the Booking (whichever is the earlier), at which point and on which date and time a contract for the services to which the Booking shall come into existence. 

The Passenger, in each case, is considered to have accepted the Terms when making use of the Passenger Services. Each Booking constitutes a Contract between A1 Express Cars Ltd (as principal), the Passenger, and you (if the individual that is making the Booking is different from the Passenger) ("Contract").  As well as well provision of the transportation service from the Journey A (pickup address) to the Journey B (the drop off location).

 

 

A1 Express Cars Ltd as the Private Hire operator itself accepts Passenger Services Booking from passengers rather than anyone else including the Private Hire Vehicle Driver. E.g., Passengers wishing to make a Passenger Services Booking such as a return journey must book it directly with us (A1 Express Cars Ltd) as the operator. Specifically,  using any of the booking channels (email, phone, or the website) not with the Private Hire Vehicle Drive or anyone else.

Moreover,  there is no obligation on us to accept a Booking and it may be declined for any reason. For the avoidance of doubt, you agree to remain fully liable under these Terms for the actions or omissions of the Passenger(s) as if it were your own actions or omissions and our obligations to the Passenger will be determined by these Terms as if they were you.

1.8  You acknowledge that Network Services will be provided by a Fulfilment Partner (s), in locations where A1 Express Cars Ltd do not have Drivers available. It is critical to note that when a Fulfilment Partner is used for a booking, the contract of Passenger Services between you and us as the operator (A1 Express Cars Ltd) remains in force the usual way. 

A1 Express Cars Ltd will ensure thorough checks are done. Specifically,  that each of the Fulfilment Partners  maintains   motor liability insurance, regulatory, and all other compliance obligations that are lawfully required. Additionally, for good practice in the location in which the Fulfilment Partner provides Passenger Services.

1.9 When a Fulfilment Partner is used for a booking, it will be our as the operator (A1 Express Cars Ltd) responsibility for your transportation journey (Passenger Service) from the pickup collection to the drop off location. Moreover, we are responsible for providing you with customer service assistance and will act as the point of contact for questions/quires relating to customer service, complaints/concerns, and the journey. 

1.10 To the maximum extent permitted by law, we A1 Express Cars Ltd remain responsible purely for our obligations to you, as set out in these Terms, to the exclusion of all other Terms.

1.11 Where your journey is fulfilled by a Driver licensed by Transport for London, A1 Express Cars Ltd will contact you again via text message or email before the commencement of your journey. This is to confirm the Vehicle licence registration number, Vehicle Make/Colour, the Driver’s Private Hire Vehicle licence number, the Driver’s contact details, and a picture of the Driver.

1.12 A1 Express Cars Ltd reserves the right on no notice to you to amend the Passenger Services if it is necessary to comply with any applicable law, statute, regulation, statutory instrument, directive, and all other legislation or if the amendment will not materially affect the nature or quality of the Passenger Services.

1.13 A1 Express Cars Ltd shall use reasonable amount of endeavour to provide you with the  vehicle of type that you selected and specified. However, in the event that the specified vehicle is unavailable we will offer a reasonable alternative Vehicle with any time for doing so given by A1 Express Cars Ltd.

 

 

1.14 You are liable for any and all payment of Charges and Additional Charges for a Booking for Passenger Services booked pursuant to these Terms, and you must pay the Charges and any Additional Charges e.g., Airport Drop Off Fees for Passenger Services Booking in full and without set-off.

1.15 A1 Express Cars Ltd reserves the right to make amendments to the Charges and Additional Charges including after a Passenger Services   Booking is made and including without limitation to reflect changes in law, statute, regulation, taxation, statutory instrument, and directives.

1.16 You are able to pay in cash the journey fare that was stated when the booking was made and with the additional charges to the driver. Likewise,  in such cases the Private Hire Vehicle Driver acts as the agent to collect the journey fare and any of the additional charges on our behalf (the operator A1 Express Cars Ltd).

1.17 Where you make a Card Payment for a Passenger Services Booking, we will process payment as follows: (I) in respect of the Journey Fare prior to the Booking commencing and (II) in respect of the Additional Charges after the Booking has completed, in each case using the Card used to make the Card Payment for the Charges relating to the Booking. Regarding the Additional Charges, your Bank Card will be debited a second time and will be identified on your  Bank Statement as “A1 Express Cars Extras”.

2. Passenger Service Charges

2.1 Upon providing the address where you would like to be picked up from, the destination where you like to end the Passenger Services (transportation) Journey, and the vehicle selection, you will receive a quotation. It will show you the amount of the Charges for the journey that has been requested. 

2.2 The Charges are based on our chosen route between the address you would like to be collected from and  the address of the destination (via any other pick-up or drop-off points you specify at the time of making the Booking).

2.3 We may allow changes to a Booking by a Passenger on whose behalf the Booking was made. However, you acknowledge that you are liable for all Charges and Additional Charges for the Booking as changed. If a Booking change or changes results in a full or partial refund to you, we will credit the Card used to make the Booking.

2.4 In terms of Passenger Services Additional Charges shall be payable if any of the following applies:

(A) You change the Collection Address and /or the Destination Address or the type of  Vehicle. 

(B) You ask the Driver or Fulfilment Partner (as applicable), and the Driver or Fulfilment Partner (as applicable) agrees, to make any additional pick-ups or drop-offs.

(C) You require the Driver or Fulfilment Partner (as applicable) to take any variation of or follow a different route from our chosen route.

(D) You require the Vehicle to carry more passengers than what was indicated at the time of making the Booking.

(E) You require the Driver or Fulfilment Partner (as applicable) to wait between the stops of a Return Journey.

(F) Tolls or road related charges are payable relating to your Passenger Services Booking. 

(G) You have an Airport Booking.  The Car Parking Charges, Waiting Time Charges, drop off Charges, and/or cancellation Charge may be applicable to your booking.

2.5 Other than in terms of Airport Bookings where the waiting shall be as set out in the sections below specifically 2.6 and 2.7. Each customer shall have 15 minutes inclusive waiting time for Passenger Services including in respect of each Passenger Services Booking performed by a Fulfilment Partner. 

2.6 In terms of an Airport Booking, if you wish to arrange your drivers arrival time later than the flight landing time you must inform us via email or phone in order for this to be arranged. Furthermore, you may be entitled to the following airport inclusive waiting period (“Inclusive Waiting Time”).

Airport Booking

Passenger Services

15 minutes inclusive waiting period for a domestic flight. 

30 minutes inclusive waiting period for an international flight.

Executive, Saloon,  Estate, Eight-Seater, and People Carriers. Also, where the Fulfilment Partner is supplying a Local Partner Service.

Example (It is for illustrative purposes only)

You are to land at London Heathrow Airport on an inbound international flight at 10.30 and you have specifically specified a collection time of 11.00. Your Booking includes, a grace period, Airport Waiting Time until 11:30. If your journey commences at 12:00, you will be charged 30 minutes' waiting time in accordance with the Waiting Time Fees.

2.7 In the case that you do exceed the Inclusive Waiting Time and/or Airport Inclusive Waiting Time (as applicable), you shall pay for any additional waiting time thereafter, in addition to the Charges for the Booking. In terms of the Inclusive Waiting Time, you will be liable to pay a Waiting Time Fee from the 16th minute onwards. Regarding the Airport inclusive Time, you will be liable to pay a Waiting Time Charge from the 16th minute for domestic flights and/or from the 31st minute for international flights.

2.8 Drivers and/or the Fulfilment Partner cannot allow more than two minutes embarkation or disembarkation time in a Restricted Street/Road. Where additional time is required, the Driver shall use best efforts to find a nearby convenient location for you or your Passengers to embark into the Vehicle and a Waiting Time Fee will be payable by you. 

 

 

 

 

 

3. Passenger Services Specific Terms 

3.1 Airport Bookings – When creating/making an Airport Booking you must provide us with the flight number. It is for the purposes of tracking your arrival time and to calculate (A) the Airport Inclusive Waiting Time as well as (B) the Additional Waiting Time.

3.2 Passenger Property – If your or any of the passengers leave any personal property in the vehicle, we will not be responsible for such property. If a Driver finds such property, we will store it for a period of up to 28 days and you would need to contact us by sending an email to A1heathrowcars88@gmail.com. Please ensure to provide us with information relating to your journey or the Booking Number to have the property (belonging) returned back for which a charge may apply.

3.3  Passenger Conduct

3.3.1 During the provision of any Passenger Services, you and all your Passengers must: 

(A) Not smoke, including electronic cigarettes. 

(B) Not play any musical instrument or broadcast any recorded music. 

(C) Not consume alcohol nor be intoxicated. 

(D) Wear a seatbelt at all times whilst in the Vehicle. 

(E) Not engage in excessive physical contact. 

(F) Not behave in a disorderly, inappropriate, threatening, or abusive manner, or be a nuisance, distraction or a danger to the Driver or other road users.

(G)Unload and load your own unless it is for mobility assistance e.g., wheelchairs. 

(H) Not film or record inside the Vehicle at any given time.

3.3.2 If you and any of your Passengers do not comply with the above conditions, the Driver may refuse to commence or continue your Booking, and you will be charged a Cancellation Fee.

3.3.3 Drivers and the Fulfilment Partners (as applicable) may, at their discretion, assist you or your Passengers needing assistance. Specifically, with entering or exiting the Vehicle/mobility aids, but shall do so at your sole risk.

 

 

 

 

 

 

4. Passenger Services Cancellations

4.1 You are able to cancel a Passenger Services Booking for a provision  (transportation services) of Passenger Services in the following circumstances:

(A) You made a Passenger Services Booking and a Private Hire Vehicle Driver or Fulfilment Partner (as applicable) has not been allocated to the Passenger Service Booking.

(B) You made a Pre-Booked Passenger (transportation) Services Booking and you have not received a text or email with information relating to your Driver (Vehicle Registration number, the Driver Private Hire Badge Number, Vehicle type/make/colour, the Drivers contact details, and a picture of the driver) prior to the scheduled pickup time for the Passenger Services Booking.

(C) You acknowledge that if you make any amendments to the Pickup Address after the Driver or Fulfilment Partner (as applicable) has been allocated, such Booking will be cancelled, and a new Booking will be made for the new Collection Address. Thus, you may be liable for a Cancellation Charge and/or refund depending on the timing of the cancellation. 

4.2 For Passenger Services journeys that requires a pickup from outside of London e.g., Southampton we require a longer notice period is required. Specifically, at least four hours before the pickup time and for pickup in the London area including the Airports we require at least an hours’ notice period.

4.3 If in the situation where you or the passenger do not appear for the   Passenger Services Booking, it will then be considered as a No Show. Hence, A1 Express Cars  Ltd  reserves the right to charge a Cancellation Fee.

4.4 If the Booking is considered to be a No Show then the Company reserves the right to charge for any incurred charges including but not limited to Parking Charges, Waiting Time Charges, or Drop Off Charges

4.5 Once a Private Hire Driver and Vehicle has been allocated, subject to the location of the Collection Address, proximity of the allocated Vehicle to the Collection Address and available Vehicle at the time of the cancellation request, the cancellation fee shall be up to a maximum total of 100% of the quoted booking charge.

4.6 A1 Express Cars reserves the right to cancel the Booking if no contact can be made to the Customer with the Contact Details provided when the Booking was Confirmed, and the included free Waiting Time has expired. The booking will then be considered a No Show.

  1. The company reserves the right to cancel a booking after the free waiting time period is expired. Specifically, if continued waiting would cause significant delay to other upcoming bookings. 
  2. Lastly, A1 Express Cars Ltd will communicate verbally and in written via email as well as over the phone with the passenger or the booker regarding the cancellation of their Passenger Services (transportation services) Bookings.

5. General Obligations 

5.1 We will use reasonable efforts to ensure that we,  the Private Hire Vehicle Drivers, or the Fulfilment Partner (as applicable)  provides a Vehicle which is approved by Transport for London and  is the type of Vehicle you requested when making the Booking. 

Nevertheless, if the specific type of Vehicle requested is not available, a reasonable alternative Vehicle will be provided. While we shall use all reasonable endeavours to provide the Passenger Services  within the timeframes stated in the Booking, time shall not be of the essence.

5.2  We A1 Express Cars Ltd shall be entitled to vary the Charges and Additional Charges from time to time.

6. Liability 

6.1 A1 Express Cars Ltd shall not be liable or responsible for any errors in or failure to provide the Passenger Services due to your error or failure to provide the correct and complete information during the time when the Passenger Service Booking was made/created.

6.2 The liability for the Passenger Services belongs to us A1 Express Cars (operator/principal). Specifically, the journey of the passenger from the Pickup Address (Point A) to the Drop Off Location is our legal responsibility as the operator (A1 Express Cars) not the Private Hire Vehicle Driver.

6.3 A Booking shall only be deemed to be accepted by us when we issue written confirmation of the Booking via text message, email or on commencement of the Booking (whichever is the earlier), at which point and on which date and time a contract for the Passenger Services to which the Booking relates shall come into existence.

Lastly, the Passenger, in each case, is deemed to have accepted the Terms when making use of the Passenger Services. Each Booking constitutes a Contract between A1 Express Cars Ltd (as principal), the Passenger, and you (if the person creating the Booking is different from the Passenger) (“Contract“).

 

 

 

 

 

 

Annex One Passenger Services Additional Charges

  1. Parking Charges

1.1 For all Passenger Services Booking, entry, drop off, and Parking Charges apply to the Airports, shopping centres car parks, and railway stations are also shown below.

Pick- Up

Rate

Parking Time

Heathrow T2, T3, T4, & T5

£5.95

0-29 minutes 

 

£8.95

30-44 minutes

 

£11.95

45-59 minutes

 

£14.45

6-120 minutes 

 

£17.95

121-180 minutes

 

£21.45

181-240 minutes 

 

£27.45

241-300 minutes

 

Pick- Up

Rate

Parking Time

Gatwick North & South Terminals 

£4.80

0-30 minutes 

 

£8.50

31-60 minutes

 

£13.00

61-120 minutes

 

£19.75

121-180 minutes

 

£23.70

181-240 minutes

 

Pick- Up

Rate

Parking Time

City Airport

£8.45

0-30 minutes 

 

£15.95

31-60 minutes

 

£20.95

61-120 minutes

 

£30.00

121-240 minutes

 

£60.00

241-1440 minutes

 

Pick- Up

Rate

Parking Time

Stansted Airport

£9.00

0-30 minutes 

 

£11.00

31-45 minutes

 

£16.00

46 -60 minutes

 

£20.00

61-120 minutes

 

£27.00

121-180 minutes

 

£35.00

181-240 minutes

 

£37.00

241-300 minutes

 

£58.00

301-1440 minutes 

 

£64.00

1441 minutes plus

 

 

 

Pick- Up

Rate

Parking Time

St Pancras Eurostar 

£6.00

0-20 minutes 

 

£7.50

21-40 minutes 

 

£8.50

41-60 minutes 

 

Pick- Up

Rate

Parking Time

Westfields Car Park

£3.00

0-60 minutes 

 

£6.50

61- 360 minutes 

  1. Drop Off Charges 

The following Airport Drop off Charges applies to the Passenger Services Booking:

Heathrow Airport - £5.00.

Luton Airport - £5.00 for the first 10 minutes, it is then £1.00 per the minute thereafter. 

Stanstead Airport - £7.00 for the first 15 minutes, it is then £25.00 thereafter. 

Gatwick Airport - £5.00 for the first 10 minutes, it is then £1.00 for the additional minute up to 20 minutes. 30 minutes is the maximum length of stay and maximum charge of £25.00.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Annex Two - Details of A1 Express Booking Operating Procedures, Systems, and Booking Processes

  1. Booking Operating Procedures, Systems, and Booking Processes 
    1. Customers can book a Passenger Service Journey via our Booking Channels which are as follows

(A) Email, 

(B) Website, 

(C) Over the phone. 

                                                                                                                                                1.2 While making the booking A1 Express Cars Ltd as the operator will ask the customer or the booker to provide specific information that will be used to create the booking. This includes information relating to the number of passengers, number of luggage’s, whether any of the passengers requires mobility assistance/accessible vehicle/child seats (where applicable). As well as the flight number,  time, date, and location where they would like to be picked up at and where they would like to be dropped off at.

 

  1. With Passenger Services Bookings made by the passenger or the booker will receive a written communication which acts as the acceptance of the Passenger Services  booking either via email or text that provides detailed information. Specifically, it confirms the journey fare, any additional charges that may incur, the specific vehicle of choice, the location, date, and time where the Passenger would like to be picked up from, and the location of where they would like to be dropped off at ending the Passenger Services (transportation) journey. 

 

  1. Additionally, Passengers or if the Booker would like to pay via card for their Passengers Services Booking (transportation Services) and the additional journey charges (where applicable)  can do so using our selected methods PayPal or the Visa Checkout on our website. Furthermore, the Passenger can pay for the journey fare of the Passenger  (transportation) Services Booking via cash directly to the driver. However, in such cases the driver collects the journey fare and any additional charges (where applicable) of the Passenger Services Booking provided on our A1 Express Cars Ltd operator behalf. 

 

 

  1. Moreover, in the confirmation email we ensure that the passenger or the booker are made aware that closer to the date of the Passenger Services Booking they shall receive an email or text message with information relating to the Private Hire Vehicle Driver. Particularly, it includes the following information:
  1. The Driver Name,
  2.  Private Hire Vehicle Driver Badge Number, 
  3. Vehicle make and colour, 
  4. Vehicle Registration number, 
  5. A picture of the Private Hire Vehicle Driver, 
  6. The Private Hire Vehicle Drivers contact number alongside our (A1 Express Cars Ltd) telephone number.

1.6 With the Passenger Services Booking we as the operator A1 Express Cars Ltd will also make it clear that the journey from the pickup address to the location where they would like to be dropped off at is our responsibility not the Private Hire Vehicle Driver responsibility.  With the booking confirmation email/text message and the drivers detail email/text message that is sent it will also include A1 Express Cars (the operator) telephone number. This is because  we as the operator A1 Express Cars Ltd will ensure to act as the point of contact for any assistance relating to the journey, the journey fares, complaints, or queries etc. 

1.7 Passenger Services Bookings are only accepted and booked by us as the Operator A1 Express Cars Ltd not by anyone else including the Private Hire Vehicle Driver. For example, if the Passengers or the Booker is interested in booking a return journey we as A1 Express Cars Ltd as the operator will make it clear verbally and in writing via email that they must book the Passenger Service Booking via our Booking Channels (website, email, or over the phone) not with the Private Hire Vehicle Driver or anyone else. 

  1. Cancellation 

2.1 Passengers or the Booker can cancel a Passenger Services Booking for a provision  (transportation services) of Passenger Services in the following circumstances:

(A) The Passenger Services Booking and a Private Hire Vehicle Driver or Fulfilment Partner (as applicable) has not been allocated to the Passenger Service Booking.

(B) It is a Pre-Booked Passenger (transportation) Services Booking and the Passenger have not yet received a text or email with information relating to the Driver (Vehicle Registration number, the Driver Private Hire Badge Number, Vehicle type/make/colour, the Drivers contact details, and a picture of the driver) prior to the scheduled pickup time for the Passenger Services Booking.

(B) For Passenger Services journeys that requires a pickup from outside of London e.g., Southampton the Booker or the passengers (if different from the booker) must provide a longer notice period. Specifically, at least four hours written notice via email or text message and a verbal notice over the phone before the pickup time at the address where they would like to be collected at. 

For Passengers Services Booking that requires a pickup in the London area including the Airports the Booker or the passengers (if different) must provide at least an hour written notice via email/text message and verbally notice over the phone.

  1. If in the situation where the  passenger or the booker do not appear for the Passenger Services Booking, it will be considered as a No Show.
  2. Once a Private Hire Driver and Vehicle has been allocated, subject to the location of the Collection Address, proximity of the allocated Vehicle to the Collection Address and available Vehicle at the time of the cancellation request, the cancellation fee shall be up to a maximum total of 100% of the quoted booking charge.
  3. We as the operator A1 Express Cars will for example will cancel a Passenger Services  Booking if no contact can be made with the Passenger or the Booker with the Contact Details that was provided when the Booking was Confirmed, and the included free Waiting Time has expired. The booking will then be considered a No Show.
  4.  Also, A1 Express Cars as the operator will cancel a Passenger Service Booking after the free waiting time period is expired. Specifically, if the continued waiting would cause significant delay to our other upcoming bookings. 
  5. Lastly, A1 Express Cars Ltd will verbally communicate over the phone and in written communication via email with the Passenger or the Booker regarding the cancellation of their Passenger Services (transportation services) Bookings. This also applies in the case of the Booker or the Passengers communicating with us A1 Express Cars as the operator regarding a cancellation request of their Passenger (transportation) Services Booking.

 

ices (the “Terms”). 

Lastly, these Terms (including pricing) are regularly updated, and we amend them often. Hence, please ensure to check these Terms before making a Booking, as the latest set of Terms will apply to your Booking.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Explanation of Terms

Booking – A booking for the Driver or Fulfilment Partner to provide Passenger Services made using the booking channel. 

 

Additionally, it is the contractual agreement for the provisions of a Private Hire Service in accordance with these terms and conditions.

Contact Details – It is the contact number of the passenger that is travelling in the private hire vehicle or the individual who is booking the journey. 

Booking Confirmation – It is a confirmation of every detail of your booking sent to you either via email or text message. 

Also, it is the act of agreeing that the details provided are correct. Additionally, that the customer has agreed to proceed with the booking. 

Company – It is the company is a Transport for London Hire Operator – A1 Express Cars Ltd,  company registration number 8586019, TFL registered licensed number 8471 , registered operating centre: 36 Northfield Road, Hounslow, TW5 9JF, Middlesex, London, UK.

Booking Channel – How the booking was created for the passenger e.g., phone, email, or directly via the company’s webpage. 

Booker – It is the individual or people who have confirmed the details of a booking. 

Airport Booking –  A passenger booking made to or from one of the following airports – London Heathrow, Gatwick, London City, London Luton, and any other UK Airports.

Additional Charges – means any and all charges other than the Charges payable by you in relation to a Passenger Services Booking as set out in these terms and conditions. A list of additional charges can be found in annex one and section four of these terms. 

Charges – The charges payable by you for a Booking, as communicated to you when the Booking is made (verbally or in written) and excluding the Additional Charges.

Final Price –  This is  the price of the Passenger Service provided once any additions or surcharges have been added on to the quotation. Specifically, it is based on added (new) information that was not given at the time the booking was confirmed.

 

Lastly, it is important to note that the final price can change even after the completion of the job.

Driver – It is the licensed private hire driver who is driving the vehicle. 

Quotation  -  It is the value of the Booking to be paid to the Company. This is based on the information given at the time of creating the booking. 

 

The Quotation can be different from the Final Price if the circumstances of the booking are changed thereafter. E.g., additional(multiple) drop off during the journey/airport car park charges…

 

 

 

 

Drivers contact and vehicle details – Once a booking has been confirmed and closer to the pickup date the passenger or  the booker will be provided with the drivers contact and vehicle information either via text or email. 

 

It includes the following information:

Drivers name, photo, contact number, vehicle make,     vehicle registration number, vehicle colour, Badge Number, and our company landline number.

 

 

 

 

Vehicle – It is approved by TFL and licensed b Private Hire Vehicle. This is for the purposes of fulfilling/completing a booking. 

Pickup Address - It is the location (address)  that a passenger requires the driver to pick them up from.

Destination Address (Drop Off) - The location where the passenger would like to end the service. 

Pickup Date –  The date that a passenger requires the private hire licensed driver and vehicle to pick them up.

Passenger Services - The transportation of a Passenger (together with luggage’s if applicable) by a TFL London approved and licensed Private Hire Vehicle. Specifically,  from the Collection Address to the Destination Address.

Pickup Time – The time  that a passenger requires the   passenger requires the private pick them up.

Pre- Booked Bookings -  A Confirmed Booking with a Pickup Date and Pick Up Time set for a date in the near future, However, it is subjected to availability.

Passenger – The individual or people that are travelling inside the private hire vehicle to complete the booking. 

Flight Number - The identifying number of a timetabled journey by an aircraft.

No Show – A situation where the passenger has failed to turn up for and use their confirmed booking.  

Airport Inclusive Waiting  Charge – In the event that you exceed the inclusive waiting period, you will be liable for additional waiting charges alongside the confirmed journey fare.  

For passengers arriving on a domestic flight, you will be charged a waiting fee from the 16th minute and for those on an international flight it will be from the 31st minute.

Airport Inclusive Waiting Time – Passengers arriving on a  domestic flight are entitled to a 15-minute waiting (grace) period. 

 

Additionally, for passengers arriving on an international flight the grace period is 30 minutes. 

Inclusive waiting time – All customers have a 15-minute inclusive waiting time for Passenger Services Booking. Additionally, it also stands for Passenger Service Booking performed by a Fulfilment Partner. 

Airport Drop Off Charges – A fee or charge applicable for  dropping a passenger off at a specific destination. E.g., Heathrow Terminal Drop off Fare £5.00.

Fulfilment Partner – A carefully selected third party private hire.

Return Journey means Passenger Services in which a Private Hire Licensed     Driver collects a Passenger from a pickup Address and drops a Passenger at a Destination Address which may or may not be the same as the Collection Address, via any other stops specified by the Passenger.

 

1.   THE SERVICES

1.1 In order to use our Passenger Services, you must be at least 18 years of age.

1.2 When creating a booking using any of our Booking Channels (website, email, or via phone) we will require you to share particular personal information. For example, your email address, full name, telephone/mobile number, address, and at least one payment method that is supported by us. 

If you are wishing to pay for the Passenger Service (booking) with a bankcard our payment method requires you to provide the long number of your card alongside the expiry date. 

1.3 Upon successful creation of a Passenger Services booking you will receive a written booking confirmation either via email or text message confirming every detail of it and the journey fare. 

1.4 You can make a booking for Saloon Car, Estate Car, People Carrier, an Eight-Seater, or an Executive Car via the Booking Channels (Website, email, or phone). The charges shall be quoted at the time of making the Booking. 

1.5 Where there are specific requirements such as an accessible vehicle (wheelchair users), A1 Express Cars Ltd will ensure to provide a Private Hire Vehicle where one is available. However, we do require in writing brief information about the specific requirements needed via email at A1heathrowcars88@gmail.com.  It is in order for us to fulfil the  Passenger Service Booking and offer you or any of the passengers the right (accessible/designated wheelchair) vehicle.

1.6 Furthermore, as part of the Equality Act 2010 (Section 164A) our Private Hire Vehicle Drivers will provide mobility assistance. E.g., assisting the passenger to get in/out of the vehicle, load the passengers luggage, wheelchair, or the mobility aids in or out of the vehicle without making or proposing any additional charges. 

1.7 A Booking constitutes an offer by you to purchase a Passenger Services in accordance with these Terms. A Booking will only be considered to be accepted by us when we issue a written confirmation of the Booking via text message, email, or on commencement of the Booking (whichever is the earlier), at which point and on which date and time a contract for the services to which the Booking shall come into existence. 

The Passenger, in each case, is considered to have accepted the Terms when making use of the Passenger Services. Each Booking constitutes a Contract between A1 Express Cars Ltd (as principal), the Passenger, and you (if the individual that is making the Booking is different from the Passenger) ("Contract").  As well as well provision of the transportation service from the Journey A (pickup address) to the Journey B (the drop off location).

 

 

A1 Express Cars Ltd as the Private Hire operator itself accepts Passenger Services Booking from passengers rather than anyone else including the Private Hire Vehicle Driver. E.g., Passengers wishing to make a Passenger Services Booking such as a return journey must book it directly with us (A1 Express Cars Ltd) as the operator. Specifically,  using any of the booking channels (email, phone, or the website) not with the Private Hire Vehicle Drive or anyone else.

Moreover,  there is no obligation on us to accept a Booking and it may be declined for any reason. For the avoidance of doubt, you agree to remain fully liable under these Terms for the actions or omissions of the Passenger(s) as if it were your own actions or omissions and our obligations to the Passenger will be determined by these Terms as if they were you.

1.8  You acknowledge that Network Services will be provided by a Fulfilment Partner (s), in locations where A1 Express Cars Ltd do not have Drivers available. It is critical to note that when a Fulfilment Partner is used for a booking, the contract of Passenger Services between you and us as the operator (A1 Express Cars Ltd) remains in force the usual way. 

A1 Express Cars Ltd will ensure thorough checks are done. Specifically,  that each of the Fulfilment Partners  maintains   motor liability insurance, regulatory, and all other compliance obligations that are lawfully required. Additionally, for good practice in the location in which the Fulfilment Partner provides Passenger Services.

1.9 When a Fulfilment Partner is used for a booking, it will be our as the operator (A1 Express Cars Ltd) responsibility for your transportation journey (Passenger Service) from the pickup collection to the drop off location. Moreover, we are responsible for providing you with customer service assistance and will act as the point of contact for questions/quires relating to customer service, complaints/concerns, and the journey. 

1.10 To the maximum extent permitted by law, we A1 Express Cars Ltd remain responsible purely for our obligations to you, as set out in these Terms, to the exclusion of all other Terms.

1.11 Where your journey is fulfilled by a Driver licensed by Transport for London, A1 Express Cars Ltd will contact you again via text message or email before the commencement of your journey. This is to confirm the Vehicle licence registration number, Vehicle Make/Colour, the Driver’s Private Hire Vehicle licence number, the Driver’s contact details, and a picture of the Driver.

1.12 A1 Express Cars Ltd reserves the right on no notice to you to amend the Passenger Services if it is necessary to comply with any applicable law, statute, regulation, statutory instrument, directive, and all other legislation or if the amendment will not materially affect the nature or quality of the Passenger Services.

1.13 A1 Express Cars Ltd shall use reasonable amount of endeavour to provide you with the  vehicle of type that you selected and specified. However, in the event that the specified vehicle is unavailable we will offer a reasonable alternative Vehicle with any time for doing so given by A1 Express Cars Ltd.

 

 

1.14 You are liable for any and all payment of Charges and Additional Charges for a Booking for Passenger Services booked pursuant to these Terms, and you must pay the Charges and any Additional Charges e.g., Airport Drop Off Fees for Passenger Services Booking in full and without set-off.

1.15 A1 Express Cars Ltd reserves the right to make amendments to the Charges and Additional Charges including after a Passenger Services   Booking is made and including without limitation to reflect changes in law, statute, regulation, taxation, statutory instrument, and directives.

1.16 You are able to pay in cash the journey fare that was stated when the booking was made and with the additional charges to the driver. Likewise,  in such cases the Private Hire Vehicle Driver acts as the agent to collect the journey fare and any of the additional charges on our behalf (the operator A1 Express Cars Ltd).

1.17 Where you make a Card Payment for a Passenger Services Booking, we will process payment as follows: (I) in respect of the Journey Fare prior to the Booking commencing and (II) in respect of the Additional Charges after the Booking has completed, in each case using the Card used to make the Card Payment for the Charges relating to the Booking. Regarding the Additional Charges, your Bank Card will be debited a second time and will be identified on your  Bank Statement as “A1 Express Cars Extras”.

2. Passenger Service Charges

2.1 Upon providing the address where you would like to be picked up from, the destination where you like to end the Passenger Services (transportation) Journey, and the vehicle selection, you will receive a quotation. It will show you the amount of the Charges for the journey that has been requested. 

2.2 The Charges are based on our chosen route between the address you would like to be collected from and  the address of the destination (via any other pick-up or drop-off points you specify at the time of making the Booking).

2.3 We may allow changes to a Booking by a Passenger on whose behalf the Booking was made. However, you acknowledge that you are liable for all Charges and Additional Charges for the Booking as changed. If a Booking change or changes results in a full or partial refund to you, we will credit the Card used to make the Booking.

2.4 In terms of Passenger Services Additional Charges shall be payable if any of the following applies:

(A) You change the Collection Address and /or the Destination Address or the type of  Vehicle. 

(B) You ask the Driver or Fulfilment Partner (as applicable), and the Driver or Fulfilment Partner (as applicable) agrees, to make any additional pick-ups or drop-offs.

(C) You require the Driver or Fulfilment Partner (as applicable) to take any variation of or follow a different route from our chosen route.

(D) You require the Vehicle to carry more passengers than what was indicated at the time of making the Booking.

(E) You require the Driver or Fulfilment Partner (as applicable) to wait between the stops of a Return Journey.

(F) Tolls or road related charges are payable relating to your Passenger Services Booking. 

(G) You have an Airport Booking.  The Car Parking Charges, Waiting Time Charges, drop off Charges, and/or cancellation Charge may be applicable to your booking.

2.5 Other than in terms of Airport Bookings where the waiting shall be as set out in the sections below specifically 2.6 and 2.7. Each customer shall have 15 minutes inclusive waiting time for Passenger Services including in respect of each Passenger Services Booking performed by a Fulfilment Partner. 

2.6 In terms of an Airport Booking, if you wish to arrange your drivers arrival time later than the flight landing time you must inform us via email or phone in order for this to be arranged. Furthermore, you may be entitled to the following airport inclusive waiting period (“Inclusive Waiting Time”).

Airport Booking

Passenger Services

15 minutes inclusive waiting period for a domestic flight. 

30 minutes inclusive waiting period for an international flight.

Executive, Saloon,  Estate, Eight-Seater, and People Carriers. Also, where the Fulfilment Partner is supplying a Local Partner Service.

Example (It is for illustrative purposes only)

You are to land at London Heathrow Airport on an inbound international flight at 10.30 and you have specifically specified a collection time of 11.00. Your Booking includes, a grace period, Airport Waiting Time until 11:30. If your journey commences at 12:00, you will be charged 30 minutes' waiting time in accordance with the Waiting Time Fees.

2.7 In the case that you do exceed the Inclusive Waiting Time and/or Airport Inclusive Waiting Time (as applicable), you shall pay for any additional waiting time thereafter, in addition to the Charges for the Booking. In terms of the Inclusive Waiting Time, you will be liable to pay a Waiting Time Fee from the 16th minute onwards. Regarding the Airport inclusive Time, you will be liable to pay a Waiting Time Charge from the 16th minute for domestic flights and/or from the 31st minute for international flights.

2.8 Drivers and/or the Fulfilment Partner cannot allow more than two minutes embarkation or disembarkation time in a Restricted Street/Road. Where additional time is required, the Driver shall use best efforts to find a nearby convenient location for you or your Passengers to embark into the Vehicle and a Waiting Time Fee will be payable by you. 

 

 

 

 

 

3. Passenger Services Specific Terms 

3.1 Airport Bookings – When creating/making an Airport Booking you must provide us with the flight number. It is for the purposes of tracking your arrival time and to calculate (A) the Airport Inclusive Waiting Time as well as (B) the Additional Waiting Time.

3.2 Passenger Property – If your or any of the passengers leave any personal property in the vehicle, we will not be responsible for such property. If a Driver finds such property, we will store it for a period of up to 28 days and you would need to contact us by sending an email to A1heathrowcars88@gmail.com. Please ensure to provide us with information relating to your journey or the Booking Number to have the property (belonging) returned back for which a charge may apply.

3.3  Passenger Conduct

3.3.1 During the provision of any Passenger Services, you and all your Passengers must: 

(A) Not smoke, including electronic cigarettes. 

(B) Not play any musical instrument or broadcast any recorded music. 

(C) Not consume alcohol nor be intoxicated. 

(D) Wear a seatbelt at all times whilst in the Vehicle. 

(E) Not engage in excessive physical contact. 

(F) Not behave in a disorderly, inappropriate, threatening, or abusive manner, or be a nuisance, distraction or a danger to the Driver or other road users.

(G)Unload and load your own unless it is for mobility assistance e.g., wheelchairs. 

(H) Not film or record inside the Vehicle at any given time.

3.3.2 If you and any of your Passengers do not comply with the above conditions, the Driver may refuse to commence or continue your Booking, and you will be charged a Cancellation Fee.

3.3.3 Drivers and the Fulfilment Partners (as applicable) may, at their discretion, assist you or your Passengers needing assistance. Specifically, with entering or exiting the Vehicle/mobility aids, but shall do so at your sole risk.

 

 

 

 

 

 

4. Passenger Services Cancellations

4.1 You are able to cancel a Passenger Services Booking for a provision  (transportation services) of Passenger Services in the following circumstances:

(A) You made a Passenger Services Booking and a Private Hire Vehicle Driver or Fulfilment Partner (as applicable) has not been allocated to the Passenger Service Booking.

(B) You made a Pre-Booked Passenger (transportation) Services Booking and you have not received a text or email with information relating to your Driver (Vehicle Registration number, the Driver Private Hire Badge Number, Vehicle type/make/colour, the Drivers contact details, and a picture of the driver) prior to the scheduled pickup time for the Passenger Services Booking.

(C) You acknowledge that if you make any amendments to the Pickup Address after the Driver or Fulfilment Partner (as applicable) has been allocated, such Booking will be cancelled, and a new Booking will be made for the new Collection Address. Thus, you may be liable for a Cancellation Charge and/or refund depending on the timing of the cancellation. 

4.2 For Passenger Services journeys that requires a pickup from outside of London e.g., Southampton we require a longer notice period is required. Specifically, at least four hours before the pickup time and for pickup in the London area including the Airports we require at least an hours’ notice period.

4.3 If in the situation where you or the passenger do not appear for the   Passenger Services Booking, it will then be considered as a No Show. Hence, A1 Express Cars  Ltd  reserves the right to charge a Cancellation Fee.

4.4 If the Booking is considered to be a No Show then the Company reserves the right to charge for any incurred charges including but not limited to Parking Charges, Waiting Time Charges, or Drop Off Charges

4.5 Once a Private Hire Driver and Vehicle has been allocated, subject to the location of the Collection Address, proximity of the allocated Vehicle to the Collection Address and available Vehicle at the time of the cancellation request, the cancellation fee shall be up to a maximum total of 100% of the quoted booking charge.

4.6 A1 Express Cars reserves the right to cancel the Booking if no contact can be made to the Customer with the Contact Details provided when the Booking was Confirmed, and the included free Waiting Time has expired. The booking will then be considered a No Show.

  1. The company reserves the right to cancel a booking after the free waiting time period is expired. Specifically, if continued waiting would cause significant delay to other upcoming bookings. 
  2. Lastly, A1 Express Cars Ltd will communicate verbally and in written via email as well as over the phone with the passenger or the booker regarding the cancellation of their Passenger Services (transportation services) Bookings.

5. General Obligations 

5.1 We will use reasonable efforts to ensure that we,  the Private Hire Vehicle Drivers, or the Fulfilment Partner (as applicable)  provides a Vehicle which is approved by Transport for London and  is the type of Vehicle you requested when making the Booking. 

Nevertheless, if the specific type of Vehicle requested is not available, a reasonable alternative Vehicle will be provided. While we shall use all reasonable endeavours to provide the Passenger Services  within the timeframes stated in the Booking, time shall not be of the essence.

5.2  We A1 Express Cars Ltd shall be entitled to vary the Charges and Additional Charges from time to time.

6. Liability 

6.1 A1 Express Cars Ltd shall not be liable or responsible for any errors in or failure to provide the Passenger Services due to your error or failure to provide the correct and complete information during the time when the Passenger Service Booking was made/created.

6.2 The liability for the Passenger Services belongs to us A1 Express Cars (operator/principal). Specifically, the journey of the passenger from the Pickup Address (Point A) to the Drop Off Location is our legal responsibility as the operator (A1 Express Cars) not the Private Hire Vehicle Driver.

6.3 A Booking shall only be deemed to be accepted by us when we issue written confirmation of the Booking via text message, email or on commencement of the Booking (whichever is the earlier), at which point and on which date and time a contract for the Passenger Services to which the Booking relates shall come into existence.

Lastly, the Passenger, in each case, is deemed to have accepted the Terms when making use of the Passenger Services. Each Booking constitutes a Contract between A1 Express Cars Ltd (as principal), the Passenger, and you (if the person creating the Booking is different from the Passenger) (“Contract“).

 

 

 

 

 

 

Annex One Passenger Services Additional Charges

  1. Parking Charges

1.1 For all Passenger Services Booking, entry, drop off, and Parking Charges apply to the Airports, shopping centres car parks, and railway stations are also shown below.

Pick- Up

Rate

Parking Time

Heathrow T2, T3, T4, & T5

£5.95

0-29 minutes 

 

£8.95

30-44 minutes

 

£11.95

45-59 minutes

 

£14.45

6-120 minutes 

 

£17.95

121-180 minutes

 

£21.45

181-240 minutes 

 

£27.45

241-300 minutes

 

Pick- Up

Rate

Parking Time

Gatwick North & South Terminals 

£4.80

0-30 minutes 

 

£8.50

31-60 minutes

 

£13.00

61-120 minutes

 

£19.75

121-180 minutes

 

£23.70

181-240 minutes

 

Pick- Up

Rate

Parking Time

City Airport

£8.45

0-30 minutes 

 

£15.95

31-60 minutes

 

£20.95

61-120 minutes

 

£30.00

121-240 minutes

 

£60.00

241-1440 minutes

 

Pick- Up

Rate

Parking Time

Stansted Airport

£9.00

0-30 minutes 

 

£11.00

31-45 minutes

 

£16.00

46 -60 minutes

 

£20.00

61-120 minutes

 

£27.00

121-180 minutes

 

£35.00

181-240 minutes

 

£37.00

241-300 minutes

 

£58.00

301-1440 minutes 

 

£64.00

1441 minutes plus

 

 

 

Pick- Up

Rate

Parking Time

St Pancras Eurostar 

£6.00

0-20 minutes 

 

£7.50

21-40 minutes 

 

£8.50

41-60 minutes 

 

Pick- Up

Rate

Parking Time

Westfields Car Park

£3.00

0-60 minutes 

 

£6.50

61- 360 minutes 

  1. Drop Off Charges 

The following Airport Drop off Charges applies to the Passenger Services Booking:

Heathrow Airport - £5.00.

Luton Airport - £5.00 for the first 10 minutes, it is then £1.00 per the minute thereafter. 

Stanstead Airport - £7.00 for the first 15 minutes, it is then £25.00 thereafter. 

Gatwick Airport - £5.00 for the first 10 minutes, it is then £1.00 for the additional minute up to 20 minutes. 30 minutes is the maximum length of stay and maximum charge of £25.00.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Annex Two - Details of A1 Express Booking Operating Procedures, Systems, and Booking Processes

  1. Booking Operating Procedures, Systems, and Booking Processes 
    1. Customers can book a Passenger Service Journey via our Booking Channels which are as follows

(A) Email, 

(B) Website, 

(C) Over the phone. 

                                                                                                                                                1.2 While making the booking A1 Express Cars Ltd as the operator will ask the customer or the booker to provide specific information that will be used to create the booking. This includes information relating to the number of passengers, number of luggage’s, whether any of the passengers requires mobility assistance/accessible vehicle/child seats (where applicable). As well as the flight number,  time, date, and location where they would like to be picked up at and where they would like to be dropped off at.

 

  1. With Passenger Services Bookings made by the passenger or the booker will receive a written communication which acts as the acceptance of the Passenger Services  booking either via email or text that provides detailed information. Specifically, it confirms the journey fare, any additional charges that may incur, the specific vehicle of choice, the location, date, and time where the Passenger would like to be picked up from, and the location of where they would like to be dropped off at ending the Passenger Services (transportation) journey. 

 

  1. Additionally, Passengers or if the Booker would like to pay via card for their Passengers Services Booking (transportation Services) and the additional journey charges (where applicable)  can do so using our selected methods PayPal or the Visa Checkout on our website. Furthermore, the Passenger can pay for the journey fare of the Passenger  (transportation) Services Booking via cash directly to the driver. However, in such cases the driver collects the journey fare and any additional charges (where applicable) of the Passenger Services Booking provided on our A1 Express Cars Ltd operator behalf. 

 

 

  1. Moreover, in the confirmation email we ensure that the passenger or the booker are made aware that closer to the date of the Passenger Services Booking they shall receive an email or text message with information relating to the Private Hire Vehicle Driver. Particularly, it includes the following information:
  1. The Driver Name,
  2.  Private Hire Vehicle Driver Badge Number, 
  3. Vehicle make and colour, 
  4. Vehicle Registration number, 
  5. A picture of the Private Hire Vehicle Driver, 
  6. The Private Hire Vehicle Drivers contact number alongside our (A1 Express Cars Ltd) telephone number.

1.6 With the Passenger Services Booking we as the operator A1 Express Cars Ltd will also make it clear that the journey from the pickup address to the location where they would like to be dropped off at is our responsibility not the Private Hire Vehicle Driver responsibility.  With the booking confirmation email/text message and the drivers detail email/text message that is sent it will also include A1 Express Cars (the operator) telephone number. This is because  we as the operator A1 Express Cars Ltd will ensure to act as the point of contact for any assistance relating to the journey, the journey fares, complaints, or queries etc. 

1.7 Passenger Services Bookings are only accepted and booked by us as the Operator A1 Express Cars Ltd not by anyone else including the Private Hire Vehicle Driver. For example, if the Passengers or the Booker is interested in booking a return journey we as A1 Express Cars Ltd as the operator will make it clear verbally and in writing via email that they must book the Passenger Service Booking via our Booking Channels (website, email, or over the phone) not with the Private Hire Vehicle Driver or anyone else. 

  1. Cancellation 

2.1 Passengers or the Booker can cancel a Passenger Services Booking for a provision  (transportation services) of Passenger Services in the following circumstances:

(A) The Passenger Services Booking and a Private Hire Vehicle Driver or Fulfilment Partner (as applicable) has not been allocated to the Passenger Service Booking.

(B) It is a Pre-Booked Passenger (transportation) Services Booking and the Passenger have not yet received a text or email with information relating to the Driver (Vehicle Registration number, the Driver Private Hire Badge Number, Vehicle type/make/colour, the Drivers contact details, and a picture of the driver) prior to the scheduled pickup time for the Passenger Services Booking.

(B) For Passenger Services journeys that requires a pickup from outside of London e.g., Southampton the Booker or the passengers (if different from the booker) must provide a longer notice period. Specifically, at least four hours written notice via email or text message and a verbal notice over the phone before the pickup time at the address where they would like to be collected at. 

For Passengers Services Booking that requires a pickup in the London area including the Airports the Booker or the passengers (if different) must provide at least an hour written notice via email/text message and verbally notice over the phone.

  1. If in the situation where the  passenger or the booker do not appear for the Passenger Services Booking, it will be considered as a No Show.
  2. Once a Private Hire Driver and Vehicle has been allocated, subject to the location of the Collection Address, proximity of the allocated Vehicle to the Collection Address and available Vehicle at the time of the cancellation request, the cancellation fee shall be up to a maximum total of 100% of the quoted booking charge.
  3. We as the operator A1 Express Cars will for example will cancel a Passenger Services  Booking if no contact can be made with the Passenger or the Booker with the Contact Details that was provided when the Booking was Confirmed, and the included free Waiting Time has expired. The booking will then be considered a No Show.
  4.  Also, A1 Express Cars as the operator will cancel a Passenger Service Booking after the free waiting time period is expired. Specifically, if the continued waiting would cause significant delay to our other upcoming bookings. 
  5. Lastly, A1 Express Cars Ltd will verbally communicate over the phone and in written communication via email with the Passenger or the Booker regarding the cancellation of their Passenger Services (transportation services) Bookings. This also applies in the case of the Booker or the Passengers communicating with us A1 Express Cars as the operator regarding a cancellation request of their Passenger (transportation) Services Booking.